Terms & Conditions

1. Who we are

TenderIQ ("the Service", "we", "us") is operated by TenderIQ, trading as TenderIQ, based in Ireland ("the Seller"). By creating an account or using the Service you ("you", "the User") enter into a binding agreement with the Seller on these terms.

2. Acceptance

By registering for an account, accessing, or continuing to use the Service you agree to be bound by these Terms. If you do not agree, do not use the Service. You confirm you are of legal age and, if signing up on behalf of an organisation, that you have authority to bind it.

3. The Service

TenderIQ is a tender-intelligence platform that evaluates tender documents and produces coaching, scores, and indicative competitiveness signals. Scores are an indicative guide and coaching output — not a prediction, warranty, or guarantee of contract award.

4. Acceptable use

You must not misuse the Service. In particular you agree not to:

• use it for anything unlawful, fraudulent, or in breach of a third party's rights;
• upload malware, attempt to gain unauthorised access, probe or scan the Service;
• scrape, reverse engineer, resell, or redistribute the Service or its outputs;
• infringe the intellectual property of TenderIQ or any third party;
• submit content you do not have the right to submit.

5. Accounts

You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your credentials. You are responsible for all activity under your account.

6. Intellectual property

The Service, including its software, models, prompts, rubrics, branding, and documentation, is owned by the Seller and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service within your selected plan. You retain ownership of the content you submit; you grant us a limited licence to host and process it solely to provide the Service.

7. AI outputs & accuracy

The Service uses generative AI. Outputs may be inaccurate, incomplete, or reflect biases in source documents. You are responsible for reviewing outputs before relying on them, for ensuring you have rights to any documents you upload, and for how you use the outputs. The Service is a decision-support tool and is not a substitute for professional legal, financial, or procurement advice.

8. Payments, subscriptions & Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by the Paddle Checkout Buyer Terms, which apply in addition to these Terms.

Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from your billing portal; cancellation takes effect at the end of the current period.

9. Service level

We work to keep the Service available but do not guarantee uninterrupted or error-free operation. Scheduled maintenance, third-party outages, and force-majeure events may affect availability.

10. Suspension & termination

We may suspend or terminate access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. On termination your licence ends; we will provide a reasonable window to export your data unless prohibited by law.

11. Warranties & liability

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties (including merchantability and fitness for a particular purpose). Our aggregate liability arising out of or relating to the Service is capped at the fees you paid to Paddle for the Service in the three months preceding the claim. We exclude liability for indirect, consequential, or special damages (including loss of profits, data, or goodwill). Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be limited by law.

12. Indemnity

You indemnify the Seller against claims arising from your content, your unlawful use of the Service, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute.

14. Changes

We may update these Terms; the "last updated" date above reflects the current version. Material changes will be notified in-app or by email.

15. Contact

Questions about these Terms: info@tenderiq.ie.